Scotch Plains, New Jersey
Not resolved
Customer service
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Escalating agent, Sandra called me a *** B**** as she was placing me on hold. I adamantly requested a refund for a shirt that fell apart, and was offered store credit after I returned the item.

I expressed that I had already made several recent purchases and just wanted back the $9 in the form of a refund. Sandra was too slow with the mute button and and called me out of my name after I never even used that kind of language or tone.

Sup. Helga more than resolved the issue but this was the last time for me!

This person wrote the review because of poor customer service of refund policy from Wet Seal. Reviewer claimed that he or she wants Wet Seal to read this review and look into the issue (if any).

The most disappointing in user's experience was clothing quality customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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