Scotch Plains,New Jersey
Not resolved
Customer service
Delivery Service
Discounts and Special Offers
Product or Service Quality

Escalating agent, Sandra called me a *** B**** as she was placing me on hold. I adamantly requested a refund for a shirt that fell apart, and was offered store credit after I returned the item.

I expressed that I had already made several recent purchases and just wanted back the $9 in the form of a refund. Sandra was too slow with the mute button and and called me out of my name after I never even used that kind of language or tone.

Sup. Helga more than resolved the issue but this was the last time for me!

Reason of review: Poor customer service.

I didn't like: Clothing quality customer service.

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