Word of advice to everyone: DO NOT ORDER ONLINE INTERNATIONALLY at Wetseal unless you're willing to wait two months for your package to arrive. I ordered four items (all in stock) on March 3, 2010 from the Canadian site and I have yet to receive my package.
I have inquired twice via international customer service and US customer service. There was zero response from the international customer servie and the US customer service advised me on March 26, 2010 that my package will arrive in 10-18 days which is NOT the amount of shipping days indicated on the Wetseal website! On the website, it clearly states 10-16 business days for Canadian residents and I originally placed my order on March 3.
So finally I gave customer service a phone call on March 27 and ask them "WHAT THE EFF IS GOING ON? WHERE THE *** IS MY PACKAGE?" And customer service advised me that it actually takes 2 weeks to process for international packages. However, your package was shipped on March 22, 2010 and you'll be receiving it in 10-16 business days.
Ok so I wait and wait and wait until today (Aprill 16, 2010) three weeks later SHOULDN't MY PACKAGE BE HERE BY NOW? I give customer service a call one last time and asked for my tracking number and guess where my package is? In New Jersey!!! Like wtf? How can it be in New Jersey when customer service told me the package was shipped on March 22, 2010? Explanation: she's a eff-en liar!!! UPS indicated the package was not shipped until April 10, 2010! Which is over a month from when I originally placed the order!
So please take my advice, DO NOT DO NOT DO NOT order online internationally unless you have the time and patience to wait two months for your package to arrive. Trust me, I always order clothes online and I have NEVER waited more than three weeks for them to arrive.