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The customer service by email service sucks! I made an order on 12/23/16 and received the order confirmation number right away but never received a shipping confirmation so sunday 01/01/17 I emailed customer service (from a different email from the one I used to place my order) asking if it had or when it would ship.

I got a response on 01/02/17 and it simply stated that the shipping info was sent to the email I placed the order with. I know what email address I used and it was never sent there. Even if it had been all they had to do was resend it or tell me when to expect it. Rude *** agent.

I felt like they were trying to insult my intelligence.

I called and got a cs agent that knows her job and told me when to expect it. From now on I'll call if I have an issue.

Product or Service Mentioned: Wet Seal Shipping Service.

Reason of review: Order processing issue.

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Anonymous
#1282191

I can agree my credit card has been charged and I still don't have my items.. this company sucks.

My order was placed and confirmed from 25th January 2017.. what's the hold up

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