This evening the 30 th of December, my family and I experienced the worst customer service in outlives ever. We were insulted by the employee who claimed to be the manager of the store ( the one in tuttle mall Dublin ohio) she called us names F, B and d words in front of our kids. Her name is Jessica. We have everything recorded on the video. I asked the high management of Wet seal to act quickly and I guess there is a camera in the store that is recording. Here is what happen:
There was a big sale in the store we went inside the store my family and my friends with her kids. We bought a lot of staff. There were many people on the line but only two cashier. My friend and I were on the line, I got served by a really nice employee and was waiting for my friend who was waiting on the line where Jessica was responsible. Then suddenly she closed her pos and starts without even telling people online that she is closed. My friend was complaining to me as she doesn't speak good English . So, I asked the cashier if they can make zigzag ( take one customer from each line). I was surprised by her yelling and shouting and saying that she doesn't care. When I told this an appropriate behavior from a customer service associate , she starts shouting saying F.. Words in front of the kids. She even said get out of my store.
The behavior of this employee this evening was not professional, it was inappropriate and racist as we look foreigner.
As I said I have a recorded video of here yelling. The kids got frightened and stated crying. I tried to call the customer service number that I I have on the receipt but there was no response ( it says they are closed at this time)
I will not let it go. We were humiliated in that store by this employee (Jessica). I hope you do your investigations and make the necessary regarding this employee. I will call tomorrow again before contacting my lawyer ( I have witnesses, a video and if you don't act, I will give the OK to my lawyer to do the necessary steps.
You can contact me by email at:
firstname.lastname@example.org and I will provide you with my phone number and all the information that you need to do your investigations