Do not order from this company. I ordered some sweaters and a dress and the sweaters came already picked and unraveled. I returned everything. Their return process is a huge pain. You have to contact them for an RA number and wait for their reply. Then you have to...Read more
Wet Seal Online Order Review
I have been waiting over 20 days for my items. When I called customer service, I was put on a fifteen minute hold and the person I spoke to was not helpful at all. Worst customer service, will never order from them again !
Escalating agent, Sandra called me a *** B**** as she was placing me on hold. I adamantly requested a refund for a shirt that fell apart, and was offered store credit after I returned the item. I expressed that I had already made several recent purchases and just...Read more
Scotch Plains, New Jersey
I didn't like
- Clothing quality customer service
On 6/18/14 My daughter age 17 tried on various items but sizes were limited. When she asked the sales associate if they had other sizes besides large and Xlarge the sales girl said "Did you look on the rack"? My daughter's response was "Yes but I couldn't find any...Read more
Employees started off nice by telling you there was a sale in the store. When it came time to check out, the 2 associates were counting the register together, which is probably store policy, so it was not a problem and was told to wait until they were finished, still...Read more
am so pissed off....okay so i order online from wet seal. com right....this was on march 12th i ordered some cute dresses for summer amongst other things. so after a week of waitin... i had paid a shippin charge for 3 to 5 days, i decided to check with ups and find out...Read more
Do you have something to say about Wet Seal? What happened? What can we help you with?