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I made several orders in February... I got some items and I am missing several items from my orders and can't reach any customer service? The orders were placed before closing. What can I do, this is a lot of money. I made several orders in February... I got some items...
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2.5
#1026621
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i placed an order on 2/2, and got a shipping confirmation on 2/6. The tracking number that was sent to me is incorrect, i emailed customer service twice about the issue with no response. I called them and they basically gave me some *** answer saying "it's in transit...
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Anonymous
RMB

I am missing items in my order and can't get intouch with any customer service. What is that? Ok, give me back my money then. How can you cancel all consumer services once you...

Anonymous
kmd

The exact same thing is happening to me!

2.2
#1005938
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My orders was placed 5 days ago and it has YET to be shipped no wonder they are going out of business they SUCK I'm so pissed
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Anonymous
Toni

My order was placed on the 28th and I having got *** either!!!!! I'm soooooo pissed!!!! This is RIDICULOUS can't believe it takes this long for it to be processed it says sent...

1.0
#1000901
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Wet Seal - Package never received

Wet Seal
#1065672
i never received my clothes that i ordered in January. I think i put the wrong adresse. i nearly spent $100 on those clothes and never received them or a refund
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Wet Seal Shipping Service Review

Wet Seal
#1020610
1.4
Details
I been trying to contact wet seals to the number they offer only to be answer by an automatic voice message estating no one is avaliable i submitted an order of more than $100 was charge .Wgen my order finally got here many of the items where missing and the ship summary estates items where sent .I got ripped off so unhappy with ths fraudulent company .What can i do?
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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Wet Seal Shipping Service Review

Wet Seal
#1019580
2.3
Details
Still waiting on a package that was confirmed to be shipped on feb 27.. Its now been 9 business days.. The Tracking number given in email does NOT work for any of the mail carriers. Had this issue before but now the business tanked and who am I supposed to contact if i never receive this????
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Wet Seal Shipping Service Review

Wet Seal
#979284
3.3
Details
I have made two seperare orders. This past Sunday and Monday. The Sunday order was a guaranteed two-day shipping. I recieced a shipping confirmation for that order on Tuesday, and the other order on Wednesday. It is Saturday and I was just told by FedEx that they haven't even recieced either package.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
The customer service by email service sucks! I made an order on 12/23/16 and received the order confirmation number right away but never received a shipping confirmation so sunday 01/01/17 I emailed customer service (from a different email from the one I used to place...
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Anonymous
Anonymous

I can agree my credit card has been charged and I still don't have my items.. this company sucks. My order was placed and confirmed from 25th January 2017.. what's the hold u...

#984724
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Ok, so I was last minute Christmas shopping with my friend and we decided to enter Wet Seal. I saw a sweatshirt that was originally $22.00 dollars and was put in the clearance part of the store. It said the sweatshirts were on sale for $7.00 which was a good deal for...
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1.1
#977772
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I placed an order and due to the item not fitting I had to return it. The order was paid for partially with a credit card and partially with a virtual gift card. I have had to call a number of times just to 1) get the return started 2) get them to issue a new card 3)...
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1.2
#975892
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I ordered their skinny legging jeans that i love so much on cyber monday.. so i ordered the same size I always get and they fit extra tight it didnt feel true to size. So I decided to call customer service to see about getting a bigger size. The rep tells me that i...
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2.7
#970283
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My daughter made a purchase at wet seal on 11/21/2016. The register froze after she slid her cards. They called p.o.s and cancelled the transaction and re rang everything back up and had her swipe her card again and it was declined. She left the store without any...
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Anonymous
Anonymous

Sue them!

I didn't like
  • Customer care center
#969760
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I ordered 19 items on black friday only to discovered that four of my items was missing when I received it yesterday. I called them and told them what had happen and they told me that I had to reorder everything that was missing and that they will reimburse me but none...
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#968752
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Contact Wet Seal

Mailing Address:
c/o wetseal.com
c/o wetseal.com, 26972 Burbank, Foothill Ranch, CA 92610
Foothill Ranch, CA 92610
Phone:
(866) 746-7938
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For cyber Monday wet seal online had 40% off the whole site, awesome right? Placed a large order, and because my shipping and billing address are different (because i just moved) my order was placed on a hold. Called wet seal and the girl said she had to be on the line...
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1.0
I didn't like
  • Online ordering
#963597
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